❓Frequently Asked Questions
How can I obtain a price quote?
Pricing is based on specific requirements. Please provide: 1) Shop drawings/dimensions and quantities; 2) Frame color; 3) Glass type, thickness, and color specifications.
What is the standard size of your windows and doors?
All our products are CUSTOM MADE. We manufacture windows and doors according to the specific dimensions provided by the buyer.
What is the typical delivery time?
The standard lead time is 30 to 45 days after the deposit is received and drawings are officially confirmed.
What are the accepted payment terms?
We require a 50% T/T deposit before production, with the remaining 50% T/T balance paid before shipping. For amounts less than 5000 USD, 100% advance payment is required.
What does your warranty cover?
We provide a 10-year quality warranty covering frame fading, peeling, and hardware functionality. In case of quality issues, we provide replacement parts via international courier.
Do you provide installation support?
Yes, we provide engineering and supervising services to guide the proper installation of our windows and doors.